Privacy, in plain language.

1. Scope

This notice applies to the OneCart Driver mobile app used by OneCart delivery drivers. OneCart is a family-owned delivery service based in Elliot Lake, Ontario.

The app is a work tool for authorized drivers. It is not intended for children or for general consumer use.

2. Information we handle

We handle only the information needed to operate and protect the driver service:

• Account information: driver username, display name, login and session status, device platform, and app version.
• Delivery information: assigned pickup and customer details, permitted workflow actions, delivery status, and the time actions are completed.
• Location information: precise device location during an active delivery when the driver is online and has granted location permission.
• Security and support information: authentication events, request status, and limited technical information needed to secure sessions, diagnose failures, and provide support.

Login credentials are used to authenticate the driver. The app stores its protected session credential using the device’s secure storage rather than displaying or sharing it.

3. How we use information

OneCart uses driver information to:

• sign the driver in and protect the account;
• show work assigned to that driver;
• record delivery progress from acceptance through completion;
• show dispatch whether an authorized driver is online;
• support active-delivery coordination and driver safety;
• prevent duplicate or unauthorized delivery actions; and
• maintain, troubleshoot, and improve the driver service.

OneCart does not use driver information for third-party advertising and does not sell driver personal information.

4. Location information

The app requests location access only to support active delivery work. Background access may be requested so an active delivery can continue to be coordinated when the app is not visible.

Location support is best-effort. Drivers can continue to complete delivery actions if location permission is unavailable.

5. When information is shared

Information may be available to authorized OneCart dispatch or support staff who need it to coordinate deliveries, assist drivers, or secure the service.

OneCart also uses service providers that help operate the app and its infrastructure, including Cloudflare for hosting and database services and Apple for iOS distribution and device services. They process information under their own service terms and privacy commitments.

We may disclose information if required by law, to protect a person’s safety, or to investigate fraud, abuse, or a security incident.

6. Retention and security

OneCart keeps account, delivery, and security records only for as long as reasonably needed to operate the service, maintain reliable business records, resolve disputes, meet legal obligations, and protect the app.

Short-lived request-safety records expire automatically. The app also clears protected local session and pending-work data during logout. OneCart uses access controls, encrypted connections, protected device storage, and other safeguards appropriate to a small operational service.

No security measure can guarantee absolute protection, but we work to limit collection and access rather than keeping information that the app does not need.

7. Your choices and rights

Drivers can change location permission in iPhone Settings. Signing out removes the app’s protected local session. Drivers may also ask OneCart to explain, access, or correct their personal information, subject to legal and security requirements.

If a driver no longer uses the app, they can contact OneCart about account access and applicable record-retention requirements.

8. Changes to this notice

We may update this notice as the driver app changes. The effective date above will be updated when material changes are published.

9. Contact us

Questions or privacy requests can be sent to OneCart Delivery: